Two-step verification process

What’s new?

An extra layer of security

Before you complete a sensitive transaction that requires greater protection, you will be prompted to enter a one-time verification code.

After your password, it serves as a second check to make sure it’s really you accessing your account.

No more personal verification questions

Don’t worry about having to remember the answers to your personal verification questions anymore. The one-time verification code replaces them.

Unique verification codes

A new 6-digit one-time verification code is generated for each sensitive transaction, but you’ll only be prompted to enter the code once during your CIBC Banking session.

Each code is unique to you, and you will never be contacted and asked to reveal the code over the phone.

The following sensitive transactions may prompt the two-step verification process:

  • Adding a new Interac e-Transfer® recipient
  • Updating your contact information
  • Adding select payees*
  • Large bill payments
  • Resetting your forgotten password

Why you need it

If someone gets access to your account, they won’t be able to:

  • Change your contact information
  • Transfer money out of your account to theirs
  • Make unwanted transactions

The two-step verification process forces a second layer of security so that even if someone accesses your account, they won’t be able to make any changes or complete large transactions without a second check.

Follow these simple steps

Completing a sensitive transaction in CIBC Banking takes 2 steps:

1. Select your contact method

Choose to receive the code via text message, email or voice call. Select your option from the dropdown menu.

Note: For account security, we’re no longer sending one-time verification codes to personal or free email services.

Check which international numbers we can send verification codes toOpens a new window.

2. Enter your one-time verification code

Once you receive the code, enter it into the box to complete your sensitive transaction. Verification codes expire in 10 minutes, so enter it immediately to complete your transaction.

If you enter your 6-digit one-time verification code incorrectly 3 times in a row, the code will expire.

Note: When receiving the code via text message, be sure to ignore the number of the sender and code at the end of the text message. This applies to both iOS and Android users.

How can I receive the code?

Text message and email

Get the one-time verification code via text message or email (excluding personal and free email services). They’re the most convenient ways to receive the code. It arrives instantly, and is easy to access when you’re travelling.

Voice calls

If receiving a phone call is more convenient for you, you can receive the one-time verification code via voice call. Make sure we have all of your numbers on file so you can choose which one suits you better.

Select phone providers may block toll-free numbers which prevents you from receiving the one-time verification code through a voice call. Check with your phone provider if you don’t receive the one-time verification code from CIBC.