Effective June 30, 2022, we’ll have a new complaint resolution process. From April 4 to June 29, we may use the current process or the new process outlined on this page to resolve your complaint. If you have questions about your complaint, please call 1-800-465-2422 Opens your phone app..

Let us help make it right

Our team members have the power to resolve your complaint and make things right. And we will do it as quickly as possible. Here's how to engage our team:

Please select the CIBC line of business that your banking product is associated with:

  • My advisor’s line of business:
  • CIBC Banking Services
  • CIBC Asset Management
  • CIBC Imperial Investor Service
  • CIBC Imperial Service
  • CIBC Investor’s Edge
  • CIBC Private Banking
  • CIBC Private Investment Counsel
  • CIBC Securities Inc.
  • CIBC Trust
  • CIBC Wood Gundy